Terms and Conditions

Term and Conditions

The Terms and Conditions set forth below (hereinafter referred to as the "T&C") apply, agreed upon, and are deemed to have been accepted and/or approved by you as a Paxel Application Customer who has agreed to the PaxelinClub program when you use Paxel services (as defined below) during joining PaxelinClub program (“Service”).

General Provisions 

1. PaxelinClub is a program from Paxel for Paxel Users who have fulfilled the program as per terms and conditions set by Paxel.

2. The Customer can register their Paxel account to become a PaxelinClub member and free to choose a package as stated in these T&C. 

3. The PaxelinClub program has 2 (two) package options namely Silver and Gold which can be access at (difference between Paxelin Club Silver and Gold packages).

4. The Customers can enjoy the benefits of the PaxelinClub program after being declared by Paxel to have officially joined PaxelinClub membership. The benefits that the Customer get can be access at (difference between Paxelin Club Silver and Gold packages).

5. The Customer agree to comply with all provisions related to the implementation of the PaxelinClub program from Paxel and acknowledges that Paxel has full authority over the implementation and/or PaxelinClub program and any changes deemed necessary by Paxel.

6. The Customer hereby releases Paxel (along with all Directors, Commissioners, officers, employees, and/or Paxel affiliates) from the obligation to pay all fees, penalties/fines and/or compensation and demands in any form for the following:

1. Errors caused by the Customer himself when selecting the PaxelinClub program.
2. Data and information discrepancies provided by the customer while participating in the PaxelinClub program.
3. Material and immaterial losses suffered by the Customer as a result of the Customer's non-compliance in following the T&C program that has been determined by Paxel.

7. Paxel has the right to take action deemed necessary if the User and/or the Customer violates any of the provisions contained in these T&Cs including the standard procedures for the PaxelinClub program set by Paxel. 

Intellectual Property Rights

All designs, logos, brands, photos and images related to the PaxelinClub program both digitally and in-print are entirely owned by Paxel, and cannot be used and acknowledged by any party or for any purposes. 

Compensation

● Paxel is responsible for compensating for material losses suffered by the Customer due to non-compliance with the PaxelinClub program caused by Paxel's own fault.

Paxel is not responsible for commercial, financial and direct losses and/or indirect losses, consequential losses, other losses of any kind or damage caused by Force Majeure. What is mean by Force Majeure (Force Majeure) is an event that occurs beyond the ability and control of Paxel such as natural disasters, earthquakes, landslides, floods, flash floods, hurricanes, storms, tsunamis, eruptions, volcanic eruptions, epidemics, pandemics, riots, sabotage, wars, coups, rebellions, Government policies, communication network failures or termination of application systems and/or information technology infrastructure (IT Infrastructure) systems, internet network failures or communication line or network failures resulting in obstructions programs, failures and/or losses or events that occur beyond Paxel's control which result in the Service not being able to be carried out, and therefore Paxel is released from claims for compensation and Paxel is released from lawsuits/claims of any kind due to Force Majeure.

Questions or Complaints

If the Customer has questions or complaints, you can submit them through conversation with HERA via the Paxel Mobile apps, Website (Paxel.co), Web app (sahabat.paxel.co) or via direct message on PAXEL Instagram.

If the Customer wants to submit a Claim, you can submit the Claim through a conversation with HERA via Mobile apps, Website (paxel.co), Web app (sahabat.paxel.co) or you can access the website (claim.paxel.co) no later than within a period of 3 (three) calendar days after the goods are received by the customer. 

Law and Dispute Resolution

All disputes arising from the implementation of these T&C or disputes related to the Service will be resolved by deliberation to reach a consensus, if no consensus is reached, the User/the Customer and Paxel can resolve the dispute through legal channels and choose a permanent legal domicile at the East Jakarta District Court.

Other Provisions

• These T&C are governed and interpreted by the laws in Indonesia.
• Sender agrees that Paxel has the right to terminate these T&C immediately after it is stated that there is a violation of these T&C. To avoid doubts, terminating these T&Cs does not oblige Paxel to provide compensation or compensation in any form as long as the Customer and/or Account Owner comply with all the provisions set out in these T&Cs.
• Paxel, the Customers and/or the User expressly waive the provisions of Article 1266 of the Civil Code as long as it is necessary to terminate these T&Cs without requiring a court decision beforehand.
• If one of the provisions in these T&C becomes invalid or legally unenforceable, the other provisions shall apply and will not be affected.
• Paxel can change, revise, modify the T&C at any time according to the business needs required by Paxel, as long as it does not violate applicable laws and regulations and moral norms.

Paxel Amplop

Syarat dan Ketentuan PAXEL AMPLOP

Syarat dan Ketentuan sebagaimana diatur di bawah ini (selanjutnya disebut “S&K”) berlaku, disepakati, dan dianggap telah diterima dan/atau disetujui oleh Anda/Pelanggan selaku pengirim Paket (“Pengirim”) pada saat Anda menggunakan jasa PAXEL (sebagaimana didefinisikan di bawah) untuk proses pengantaran Paket dalam kota maupun antarkota (“Layanan”).

Pendahuluan

• PT Paxel Algorita Unggul (“PAXEL”) adalah perseroan yang didirikan berdasarkan hukum Negara Kesatuan Republik Indonesia
• PAXEL adalah perusahaan kurir dengan izin penyelanggaraan Pos dan berbasis aplikasi yang telah terdaftar dan mendapatkan izin dari Kementerian Informasi dan Informatika Republik Indonesia.

Definisi

“Akun PAXEL” adalah media atau platformpencatatan transaksi pengunaan jasa pengiriman PAXEL yang terdapat pada sistem aplikasi PAXEL.

“Airway Bill kemudian disingkat menjadi “AWB” adalah resi pengiriman yang merupakan suatu tanda bukti bahwa Paket sudah diangkut oleh Hero untuk selanjutnya dikirim oleh Hero ke tujuan (destinasi) yang tercatat pada Akun PAXEL, pelacakan status pemesanan Paket dengan menggunakan nomor AWB tracking number guna mengetahui keberadaan dan posisi Paket, AWB tracking number dapat terlihat di aplikasi Akun PAXEL sehingga dapat digunakan sebagai tanda bukti proses pengiriman sejak Paket diangkut Hero hingga berhasil dikirim ke tujuan (destinasi).

“Paket” adalah dokumen, surat atau barang dengan batasan ukuran dan berat yang diatur pada butir a dengan mematuhi ketentuan butir e S&K ini.

“COP atau Cash on Pick Up” adalah pilihan (opsi) pembayaran dengan uang tunai atas Ongkos Kirim yang dibayarkan oleh Pengirim. 

“High Value Shipment” adalah kategori Paket berharga yakni berupa barang elektornik, emas, perhiasan, logam mulia, barang antik, surat berharga, cek, bilyet, giro, uang tunai maupun barang-barang yang nominalnya diatas Rp.1,000,000,- (satu juta Rupiah).

“Hero” adalah kurir atau mitra PAXEL yang bertugas melakukan proses pengiriman Paket.

“Pemilik Akun” adalah Pengguna Aplikasi yang terdaftar pada sistem aplikasi PAXEL. 

“Pengirim” adalah pihak yang tercatat dalam Aplikasi PAXEL sebagai pihak yang mengirimkan Paket.

“Penerima” adalah pihak yang tercatat dalam Aplikasi PAXEL sebagai pihak yang menerima Paket. 

“Ongkos Kirim” adalah biaya yang dibayarkan oleh Pengirim atas pengantaran Paket yang dikirimkan oleh PAXEL. 

“Paxel Kredit” adalah saldo yang nilainya sama dengan Rp. 1,- (satu Rupiah) yang dapat digunakan sebagai alat bayar dalam proses pengiriman Paket dalam aplikasi PAXEL.

"Paxel AMPLOP” adalah jenis layanan pengiriman reguler hanya untuk Paket dengan ukuran 30 CM x 22 CM atau seukuran dengan amplop jenis A4 dengan berat maksimal 1,5 KG, dikirimkan ke tujuan (destinasi) sesuai dengan pengaturan  slot waktu yang tertera pada Akun PAXEL atau aplikasi Web. 

“Top Up Kredit” Penambahan jumlah saldo Paxel Kredit yang dapat dilakukan dengan sistem transfer antar Bank, penambahan lewat Hero dan media lain yang bekerja sama dengan PAXEL. 

Ketentuan atas Paket

1. Batasan ukuran dan berat Paket
   Batasan ukuran yang diperbolehkan Paxel AMPLOP adalah 30 CM x 22 CM atau seukuran dengan amplop jenis A4 dengan berat maksimal 1,5 KG.
2. Kemasan
   Pengirim wajib mengemas Paket dengan baik, layak dan dalam keadaan tertutup untuk melindungi Paket selama proses pengiriman. PAXEL tidak bertanggung jawab atas kerusakan pada Paket yang disebabkan oleh pengemasan yang salah atau tidak memadai.
3. Bukti pengambilan 
   Pengirim setuju untuk memberikan tanda tangan digital Pengirim sebagai bagian dari bukti pengambilan oleh Hero.
4. Waktu penjemputan dan pengantaran
   Batas waktu Hero dalam melakukan penjemputan maupun pengantaran Paket adalah selama pukul 08.00 – 22.00 WIB.
5. Jenis Paket Yang Tidak Diterima 
   Pengirim tidak diperbolehkan untuk mengirim jenis-jenis Paket yang tergolong Barang yang Dilarang. Pengirim juga tidak diperkenankan untuk mengirimkan Paket dengan kategori perishable food, non-perishable food, frozen food dan barang-barang dengan kategori High Value Shipment

Ketentuan Umum 

• Pengirim setuju bahwa waktu penjemputan, pengantaran Paxel AMPLOP adalah sesuai dengan ketentuan yang telah ditentukan oleh PAXEL.
• PAXEL berhak mengetahui isi Paket yang dikirim oleh Pengirim, untuk memastikan bahwa Paket yang akan dikirim sudah benar adanya sesuai dengan informasi yang tercatat pada Akun Pelanggan.
• PAXEL berhak melakukan pengecekan terhadap Paket dan memasangkan bubble wrap pada Paket yang termasuk dalam kategori Paketrentan (fragile)yang belum dikemas dengan memadai, PAXEL akan mengenakan biaya tambahan.
• PAXEL berhak melakukan pengecekan ulang terkait dimensi dan berat Paket.
• PAXEL berhak melakukan pemeriksaan kelayakan atas kemasan pada Paket yang akan dikiriman.
• PAXEL berhak menolak Paket jika kemasannya dinilai oleh PAXEL tidak layak atau tidak sesuai dengan kebijakan PAXEL dan peraturan perundangan yang berlaku dan/atau norma kesusilaan.
• PAXEL tidak bertanggung jawab atas kiriman Paket yang tidak sesuai dengan pernyataan dan/atau keterangan yang dinyatakan dan/atau diberikan oleh Pengirim melalui Heronya PAXEL dan/atau Paket dikategorikan jenis Barang yang Dilarang.
• Keamanan dan pengemasan atas Paket yang dikirimkan merupakan tanggung jawab penuh Pengirim.
• PAXEL berhak untuk menolak pengiriman Paket jika waktu tunggu penjemputan Paket di atas 10 (sepuluh) menit.
• Pengirim setuju untuk memberikan informasi data Pengirim dan Penerima melalui      Akun PAXEL secara lengkap dan benar (nama, alamat, kota, kabupaten, kecamatan, kelurahan, kode pos dan nomor telepon, PAXEL tidak bertanggungjawab atas kesalahan informasi data Penerima yang dapat mengakibatkan kesalahan pengiriman Paket.
• Pengirim dengan ini membebaskan PAXEL (beserta seluruh direksi, komisaris, pejabat, karyawan, afiliasi PAXEL) dari kewajiban pembayaran atas segala biaya, penalti/denda dan/atau kompensasi dalam bentuk apapun atas hal-hal berikut:

1. Kehilangan Paket, karena kelalaian atau kesalahan ketika Pengirim salah mengisi informasi data Pengirim atau informasi data Penerima pada Akun PAXEL atau pada saat memberikan informasi data yang disampaikan kepada Hero, atau jika memberikan informasi palsu yang mengakibatkan Paket belum diterima oleh Penerima, oleh karena itu PAXEL dibebaskan dari segala tuntutan kerugian dan/atau tuntutan hukum dalam bentuk apapun.
2. Kerusakan, cacat, pecah, tidak berfungsinya Paket telah terjadi sebelum Hero mengambil Paket, tidak mungkin Hero mengetahui bahwa kondisi Paket sudah rusak, cacat, pecah, malfungsi.
3. Kehilangan Paket atau kerusakan Paket yang disebabkan oleh kesalahan Pengirim dan/atau Penerima dalam mematuhi aturan yang ditetapkan oleh PAXEL, dimana Paket harus diantar oleh Hero ke tempat tujuan (destinasi) yang telah dicatat pada Akun PAXEL, namun apabila Penerima datang untuk mengambil Paket di lokasi cabang PAXEL (Paxel Home atau Paxel Point) maka dianggap Paket telah diserahkan secara sah oleh PAXEL/Hero kepada Penerima (atau orang yang ditunjuk oleh Penerima untuk mengambil Paket) maka Penerima bertanggung jawab penuh atas segala akibat kehilangan dan/atau kerusakannya, dengan demikian PAXEL dan/atau Hero dibebaskan dari dan terhadap tuntutan ganti rugi dan/atau atau tuntutan hukum dalam bentuk apapun.
4. Jika ada ketidaksesuaian informasi, deskripsi Paket yang dicantumkan oleh Pengirim pada Akun PAXEL yang berbeda dengan deskripsi aktual Paket yang dikirimkan, jika ada pemalsuan informasi, maka PAXEL tidak bertanggung jawab atas segala akibat yang terjadi.
5. Ketidaksesuaian pernyataan Pengirim/Pemilik Akun, jika Pengirim memberikan informasi Paket yang tidak benar yang berbeda dengan jenis Paket yang dipilih oleh Pengirim pada Akun PAXEL atau saat memberikan informasi yang salah kepada Hero, maka PAXEL tidak bertanggung jawab atas segala akibat yang terjadi.
6. Kadaluarsa produk makanan dan/atau minuman dan/atau produk konsumsi yang disebabkan oleh kegagalan produksi dari produsen asal, oleh karena itu PAXEL dibebaskan dari segala tuntutan kerugian dan/atau tuntutan hukum dalam bentuk apapun.
7. Panggilan dari kepolisian dan/atau instansi pemerintah terkait karena isi Paket yang dikirimkan dilarang oleh peraturan perundang-undangan yang berlaku atau bertentangan dengan norma kesusilaan, oleh karena itu PAXEL/Hero dibebaskan dari segala tuntutan ganti rugi dan/atau gugatan dalam bentuk apapun.
8. Keterlambatan, kehilangan, kerusakan mengakibatkan timbulnya biaya dan/atau pengeluaran akibat      kesalahan atau kelalaian Pengirim mematuhi ketentuan S&K ini,akibat dari kebohongan Pengirim saat mencantumkan informasi data pada Akun PAXEL atau saat memberikan informasi data yang disampaikan kepada Hero.
9. Kesalahan sendiri si Pengirim atau Penerima selama berlangsungnya proses pengiriman Paket yang tidak sesuai dengan prosedur PAXEL.

• PAXEL berhak mengambil dan/atau mengantarkan Paket Pengirim melalui jalur, metode, prosedur dan jaringan yang dimiliki oleh PAXEL.
• PAXEL berhak untuk mengambil tindakan yang dianggap perlu jika Pengirim melanggar ketentuan apa pun yang terkandung dalam S&K ini termasuk prosedur standar pengiriman yang ditetapkan dalam T&C ini

Paket yang Dilarang

PAXEL tidak menerima pengiriman Paket yang dilarang oleh ketentuan PAXEL dan ketentuan Undang-undang No 38 Tahun 2009 Tentang Pos, yaitu: 

1. Narkotika, psikotropika, dan obat-obat terlarang lainnya;
2. Barang yang mudah meledak;
3. Barang yang mudah terbakar;
4. Barang yang mudah rusak dan dapat mencemari lingkungan;
5. Barang yang melanggar kesusilaan; dan/atau
6. Barang lainnya yang menurut peraturan perundang-undangan dinyatakan terlarang
7. Dengan tetap menjungjung tinggi nilai-nilai yang ada dalam PAXEL, kami menolak pengiriman minuman beralkohol.
8. Paket yang melebihi kapasitas angkut kendaraan.

Biaya Pengiriman

• PAXEL telah menetapkan tarif atas Layanan sesuai dengan yang tertera pada Akun PAXEL.
• Biaya pengiriman yang dikenakan oleh PAXEL sudah termasuk Pajak Pertambahan Nilai (PPN).

Jaminan Kepemilikan Paket 

1. Pengirim dengan ini menjamin bahwa Paket yang diserahkan dan/atau dikirimkan melalui PAXEL telah sesuai dengan S&K ini dan ketentuan peraturan perudangan yang berlaku dan/atau norma kesusilaan.
2. Pengirim dengan ini menyatakan dan menjamin bahwa Pengirim akan melindungi PAXEL dan Hero dari segala bentuk tuntutan ganti rugi, ganti rugi, gugatan/tuntutan hukum dalam bentuk apapun dari pihak manapun atas pelanggaran Kepemilikan Paket yang disampaikan melalui Layanan PAXEL.
3. Pengirim dengan ini melindungi PAXEL dan Hero dari dan terhadap segala bentuk klaim ganti kerugian, tuntutan/gugatan dalam bentuk apa pun dari pihak mana pun atas terjadinya ketidaksesuaian informasi data yang dicantumkan Pengirim pada Akun PAXEL atau pada saat Pengirim memberikan informasi kepada Hero.
4. Pengirim dengan ini melindungi PAXEL dan Hero dari dan terhadap segala bentuk klaim ganti kerugian, tuntutan/gugatan dalam bentuk apa pun dari pihak mana pun atas terjadinya cacat tersembunyi pada Paket akibat kegagalan manufaktur.
5. Pengirim dengan ini membebaskan PAXEL dari dan terhadap segala bentuk klaim, tuntutan/gugatan dari pihak mana pun atas terjadinya kerusakan Paket yang dikirim jika kerusakan Paket telah terjadi sebelum pengiriman.

Hak Kekayaan Intelektual

Seluruh desain, logo, merek, foto dan gambar yang berkaitan dengan PAXEL baik secara digital maupun dicetak sepenuhnya merupakan milik PAXEL, dan tidak dapat digunakan dan diakui oleh pihak manapun maupun untuk kepentingan apapun.

Ganti Rugi

• PAXEL bertanggung jawab untuk mengganti kerugian yang dialami oleh Pengirim maupun Penerima akibat kerusakan dan/atau kehilangan terhadap Paket apabila:

1. Kerusakan, kehilangan dan/atau terdapatnya cacat pada Paketterbukti benar disebabkan karena kesalahan nyata dan/atau kelalaian Hero dan/atau PAXEL;
2. Paket yang telah diserah-terimakan oleh Pengirim kepada Hero untuk dikirim telah dilengkapi dengan kemasan yang baik dan layak untuk mencegah rusaknya Paket yang disebabkan karena gerakan wajar kendaraan yang dikendarai Hero selama pengantaran; dan
3. tidak ada cacat tersembunyi atau gagal produksi pada Paket

• Pengirim wajib mengajukan permohonan keluhan atau klaim tersebut melalui Instagram PAXEL atau melalui      Whatsapp     businessPAXEL      dengan nomor 085574670318 selambat-lambatnya dalam jangka waktu 3 (tiga) Hari Kalender setelah tanggal Paket diterima oleh Penerima.
• PAXEL dan Hero tidak bertanggung jawab atas kerugian komersial, keuangan dan kerugian langsung dan/atau kerugian tidak langsung, kerugian konsekuensial, kerugian lainnya dalam bentuk apa pun atau kerusakan yang disebabkan oleh Keadaan Kahar/Keadaan Memaksa (Force Majeure). Yang dimaksud dengan Keadaan Kahar/Keadaan Memaksa (Force Majeure) adalah peristiwa yang terjadi diluar kemampuan dan pengawasan PAXEL      seperti bencana alam, gempa bumi, tanah longsor, banjir, banjir bandang, angina topan, badai, tsunami, erupsi, gunung meletus, epidemi, pandemi, aksi huru hara, sabotase, perang, kudeta, pemberontakan, kebijakan-kebijakan Pemerintah,kegagalan jaringan komunikasi atau penghentian sistem aplikasi dan/atau system infrastruktur informasi teknologi (IT Infrastructure), kegagalan jaringan internet atau kegagalan jalur atau jaringan komunikasi yang mengakibatkan keterlambatan pengiriman Paket, kegagalan dan/atau kerugian atau peristiwayang terjadi diluar kemampuan PAXEL      dan Hero yang mengakibatkan Layanan tidak dapat terlaksana, dan oleh karenanya PAXEL dan Hero dibebaskan dari klaim ganti kerugian dan PAXEL dibebaskan dari gugatan/tuntutan dalam bentuk apa pun akibat terjadinya Keadaan Memaksa (Force Majeure).

Keluhan atau Pertanyaan

Apabila Pengirim/Anda memiliki pertanyaan atau keluhan terhadap pengiriman Paket atau dokumen melalui PAXEL, Pengirim/Anda dapat mengajukan pertanyaan atau keluhan melalui PAXEL Instagram PAXEL atau melalui WhatsApp Business PAXEL dengan nomor 085574670318.

Hukum dan Penyelesaian Sengketa

Segala perselisihan yang timbul dari pelaksanaan S&K ini atau perselisihan berkaitan dengan          Layanan     akan diselesaikan secara musyawarah      mufakat, apabila tidak tercapai mufakat maka Penerima dan PAXEL dapat menyelesaikan perselisihan melalui jalur hukum dan memilih domisili hukum yang tetap di Pengadilan Negeri Jakarta Timur.  

Ketentuan Lain-lain

• S&K ini diatur dan ditafsirkan oleh hukum yang berlaku di Indonesia.
• Pengirim setuju bahwa PAXEL berhak mengakhiri S&K ini segera setelah dinyatakan adanya pelanggaran atas S&K ini. Untuk mengindari keraguan, pengakhiran S&K ini tidak mewajibkan PAXEL memberikan kompensasi atau mengganti kerugian dalam bentuk apapun selama Pengirim      mematuhi seluruh ketentuan yang diatur didalam S&K ini.
• PAXEL dan Pengirim secara tegas mengesampingkan ketentuan Pasal 1266 Kitab Undang-undang Hukum Perdata sepanjang diperlukan untuk mengakhiri S&K ini tanpa memerlukan putusan pengadilan terlebih dahulu
• Apabila salah satu ketentuan dalam S&K ini menjadi tidak sah atau tidak dapat diberlakukan secara sah maka ketentuan-ketentuan lainnya berlaku dan tidak akan terpengaruh.
• PAXEL dapat mengubah, merevisi, memodifikasi S&K sewaktu-waktu sesuai dengan kebutuhan usaha yang diperlukan oleh PAXEL, sepanjang tidak melanggar peraturan perundangan yang berlaku dan norma-norma kesusilaan.

Term and Condition Go-Send Intercity

This Next-Day Inter-City Goods Delivery Service is a cooperation between Gojek and PAXEL. By using this Service, You agree to be subject to the following T&C of PAXEL, and acknowledge that Gojek Application is only a platform that brings together you and PAXEL.

T&C of PAXEL.

The T&C as set out below (hereinafter referred to as “T&C”) apply, are agreed and considered as accepted and/or consented by You as the goods sender (“Sender”) at the time you use PAXEL services (as defined below) for Next-Day Inter-City Goods and/or Package delivery process (“Service”).

Introduction

• PT Paxel Algorita Unggul (“PAXEL”) is a company established under the law of the Republic of Indonesia.
• PAXEL is a courier company with a Postal service license and is application-based which has been registered and obtained license from the Ministry of Information and Informatics of the Republic of Indonesia.

Definition

“Goods/Package” are goods, letters, documents and any types of goods that can be delivered by PAXEL in accordance with these T&C and the prevailing laws and regulations.

“Recipient” is a party that is listed to receive Goods/Package. 
“Hero” is PAXEL’s courier or partner having duties to do Goods/Package delivery process.  

Goods/Packages Provisions

Package size and weight limitation

The Package size and weight limitation consists of three (3) types, namely: 

Small size

• Dimensional limitation: 20 cm x 20 cm x 20 cm
• Weight limitation: 5 (five) kilogram

Medium size

• Dimensional limitation: 30 cm x 30 cm x 30 cm
• Weight limitation: 5 (five) kilogram

Big size

• Dimensional limitation: 40 cm x 40 cm x 40 cm
• Weight limitation: 5 (five) kilogram

The permitted deviation is 10% (ten percent) from the weight limitation and/or dimensional limitation. 

Packaging

Sender shall pack its Goods appropriately, properly and in closed condition to protect the Goods during the delivery process. PAXEL has no responsibility to protect the Goods during the delivery process. PAXEL is not liable for any damages to the Goods as a result of improper or inadequate packaging.

Proof of pick-up

Sender agrees to put the Sender’s digital signature as a part of the proof of pick-up by Hero.

Pick-up and delivery time

The time limitation for Hero to do pick-up and delivery of Goods/Packages is within 08:00 a.m. - 10:00 p.m. 

Type of Goods

Sender is not allowed to send the type of Goods listed in the Prohibited Goods (as regulated below). 

General Provisions

• PAXEL reserves the rights to know the content of the goods delivered by the Sender.
• PAXEL reserves the right to check the Goods and put bubble wrap on Goods/Packages which are categorized as Fragile Goods which have not been adequately packaged.
• PAXEL reserves the right to re-checki the dimension and weight of the Package/Goods.
• PAXEL reserves the right to check the appropriateness of packaging to be delivered.
• PAXEL reserves the right to refuse Goods/Packages which packaging is deemed by PAXEL as inappropriate or does not comply with PAXEL’s policy and the prevailing laws and regulations.
• PAXEL is not liable for deliveries that are inconsistent with the statement and/or information stated and/or provided by the Sender through Gojek Application and/or included as any type of Prohibited Goods.
• The security and packaging of the delivered Goods/Packages are the sole responsibility of the Sender.
• PAXEL reserves the right to refuse a delivery if the waiting time for the pick-up process of Goods/Packageis more than 10 (ten) minutes.
• The Sender agrees to provide the Sender’s and Recipient’s data information through Gojek Application in a complete and correct manner (name, city, sub-district, village, postal code and phone number).
• The Sender waives PAXEL from any liabilities on penalties and/or compensation due to:

1. Loss of Goods/Packages, if the Sender provides incorrect data information regarding the Recipient, however, the Goods/Packages have been received by the Recipient.
2. The damage to the content of Package or Goods, in the event that there is no damage to the Package’s seal at the time of receipt by the Recipient.
3. The damage to the content of Goods/Package, in the event of inconsistency between the actual Package/Goods and the description of Goods provided.
4. Inconsistent statement, if the Sender provides statement on the content of Goods/Packages which is inconsistent with the type of goods mentioned on Gojek application.
5. Any claims from other parties and/or the authorized parties, if the content of package delivered through PAXEL is not consistent with the statement from the Sender and then in contrary to the prevailing laws and regulations.
6. Any delay, loss, damages, if any cost is incurred as a result of the Sender’s negligence and fault in complying with the obligations as regulated in these T&C and other provisions set out by PAXEL.

• PAXEL reserves the right to collect and/or deliver the Goods/Packages through the routes, methods, procedures and networks owned by PAXEL.
• PAXEL reserves the right to take steps deemed necessary after finding any violation to the provisions contained in these T&C immediately, including to perform the Delivery Standard regulated in these T&C.

Prohibited Goods

PAXEL does not accept the delivery of Goods/Packages prohibited by the provisions of PAXEL and the provision of Law No. 38 Year 2009 on Postal Services, namely:

1. Prohibited Goods, including but not limited to:
   • Money (cash, coins, foreign currency money);
   • Narcotics, marijuana, morphine, other addictive products;
   • Pornography in any form;
   • Delivery with longer duration than the required transit time.
   • Living animals and plants;
   • Easily-broken foodstuffs and beverages requiring freezer or controlled environment;
   • Explosives, guns, weapons, and the parts of them;
   • Gambling devices and lottery tickets;
   • Goods controlled by the government;
   • Goods resulting from criminal acts, for example hot goods and so on; and/or
   • Other goods prohibited by the prevailing laws and regulations.
2. Extraordinary Goods, including but not limited to:
   • Art works, including the works made or worked using skills, crafts or creative talents for sale, exhibition or collection, including but not limited to goods (and the parts of them) such as paintings, drawings, vases, carpets;
   • Movies, photo images, including photographic negative film, photographic chromes, photographic slides;
   • Commodities which are naturally fragile to damage, or have variable or uncertain market value;
   • Antique items, commodities showing fashion or mode from the past in which the history, age and scarcity are invaluable. These items include but not limited to furniture, eating utensils. glasses, and collection goods such as coins, stamps;
   • Glassware in the form of jewelries, including jewelry costumes, wrist watches and the parts of them, diamonds or precious stones (precious or semi-precious stones), industrial polished diamonds and jewelries made of precious metals;
   • Animal feathers, including but not limited to feather clothes, clothes with feathered trimming and leather.
   • Precious Metals, including but not limited to, gold and silver bars or powders, deposit or platinum (except as an integral part of electronic machines);
   • Prepaid Phone Card (Mobile Phone Voucher);
   • Stamps, excise upon liquor, stamp duty; and/or
   • Gold Coins (shall be packed with coin header or Safe-T Mailer and shall be kept away one another or wrapped in the layered materials.
3. Valuable Goods and Documents, including but not limited to:
   • Ownership Certificate or Freehold Title Certificate (SHM) and Right to Build Certificate (HGB);
   • Proof of Motor Vehicle Ownership (BPKB), Pass Certificate, Passport;
   • Bank Certificate, Bond Deposit, Other Goods we define as Valuable Documents; and/or
   • Goods having value more than IDR 10,000,000 (ten million Rupiahs).
4. Alcoholic beverages.
5. Goods exceeding the vehicle loading capacity.

Delivery Cost

• PAXEL has set the Service rate as IDR 20,000 (twenty thousand rupiah) per Service and inclusive of insurance premium on the Goods/Package.
• The delivery fee imposed by PAXEL is inclusive of Value-Added TAX (VAT).

Ownership Warranty

• The Sender warrants that the Goods/Packages submitted and/or delivered through PAXEL have comply in accordance with the provisions of the prevailing laws and regulations.
• The Sender releases PAXEL from any form of claims from any parties upon violation to the ownership warranty of Goods/Package delivered through PAXEL.

Intellectual Property Rights

All designs, logos, brands, photos and images related to PAXEL both in digital and printed media shall not be used and acknowledged by any parties and for any purposes, except with a written approval from PAXEL.

Compensation

• PAXEL is liable to compensate the losses experienced by the Sender or Recipient resulting from the damage and/or loss to the Goods if:

1. The damage, loss and/or defects to Goods are caused by the actual default and/or negligence of Hero and/or PAXEL;
2. The Goods submitted by the Sender to Hero to be delivered have been completed with proper and appropriate packaging to prevent the Goods from being damaged due to reasonable movement of vehicles driven by Hero during the delivery; and
3. there are no hidden defects to the Goods.

• The sender shall submit claim application through customerservice@gojek.com or through phone to (021) 5084900 or through “Help” feature in Gojek Application, no later than 3 (three) Calendar Days after the Goods/Package is received by the Recipient.
• PAXEL shall not be liable for any commercial, financial, other indirect damages caused by anything outside the control of PAXEL or other indirect losses including damages due to Force Majeure such as earthquake, natural disaster, riot, flood, epidemic, war, revolution, rebellion, Government policy and other causes outside the control of PAXEL.
• Compensation warranty as set out in this point amounts to the value of Goods up to a maximum of IDR 10,000,000 (ten million rupiah) per Service, except in the case that the Goods/Packag value is less than the delivery cost hence the maximum compensation amount is 10 (ten) times the delivery fee.

Complaints and Questions

If Sender has questions or complaints related to the goods or document delivered through PAXEL, the Sender may submit any questions or complaints through customerservice@gojek.com or via phone to (021) 5084900 or through “Help” feature in the Gojek Application.

Law and Dispute Settlement

• All disputes arising from the performance of the T&C and services provided by PAXEL with the Sender will be settled by deliberation and amicable settlement, unless it is deemed necessary to proceed to legal procedures and the laws and regulations applicable in Indonesia.
• The Dispute Settlement as set out in this point, upon the services and T&C regulated, is determined and set by PAXEL to be settled through the jurisdiction of East Jakarta District Court.

Other Provisions

• These T&C are regulated and interpreted by the laws applicable in Indonesia.
• The Sender agree that PAXEL reserves the rights to terminate these T&C immediately after the it is declared that there is a violation to these T&C. For the avoidance of doubt, the termination of these T&C shall not oblige PAXEL to provide compensation or indemnification in any form as long as the Sender uses PAXEL delivery services. PAXEL and Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent it is required to terminate these T&C without any prior court decision.
• In the event that one of the provisions of these T&C becomes invalid or unenforceable, then the other provision will not be affected.
• PAXEL may amend, revise, modify these T&C at any time in accordance with the business necessity required by PAXEL.

Term and Condition

These Terms and Conditions as set forth below (hereinafter referred to as “T&C”) are in effect, mutually agreed, and deemed to have been accepted and / or agreed by you as a PAXEL Locker (“PaxelBox”) user when you use any shipping, leasing, and pickup services using PaxelBox (as defined below) for the safekeeping of Goods / Packages in PaxelBox (“Service”).

Whereas

• PT Paxelbox Digital Unggul (“Company”) is a company incorporated under the laws of the Republic of Indonesia.
• Paxelbox is a company holding a license to supply and distribute storage lockers under the PaxelBox trademark.

Definitions

“Locker/PaxelBox” shall mean the compartment or storage of Goods/Packages used by the PaxelBox User for shipping, leasing, and pickup purposes.

 “Goods/Packages” shall mean any goods, letters, documents and some types of goods that can be stored by the User in the PaxelBox unit pursuant to these T&C and the applicable legislative regulations.

“User” shall mean the owner of a PAXEL application account or a User who does not have a PAXEL application account but uses the shipping, leasing, and pickup services in PaxelBox.

“Location” shall mean the PaxelBox ID code and area.

“Operating Hour(s)” shall mean the time of using PaxelBox for 24 hours or in accordance with the operating hours that apply in such area where PaxelBox is located.

“Operating Day(s)” shall mean any day(s) on which Paxelbox is used, i.e. from Monday to Sunday, or in accordance with the operating days that apply in such area where PaxelBox is located.

“Fees” shall mean a certain amount of money incurred for using PaxelBox.

Terms of Using PaxelBox

1. PaxelBox Slot Limits 
   There are 4 (four) types of Locker slot sizes :
   • Small size :  12 x 47.5 x 47.5 cm
   • Medium size : 24 x 47.5 x 47.5 cm
   • Large size : 36 x 47.5 x 47.5 cm
   • Very large size : 59 x 47.5 x 47.5 cm
2. Packaging of Goods/Packages 
   The User must ensure that the Goods/Packages are in a good and proper condition and are not dangerous during the process of shipping, leasing and pickup in PaxelBox. PaxelBox will not be held liable for any damages to Goods/Packages caused by the User's negligence or any packaging errors.
3. Types of Goods
   The User shall be prohibited from storing any types of Goods/Packages that are explosive and/or violate the applicable legislative regulations.

General Terms 

• PaxelBox shall be entitled to check the Goods/Packages in the event that there is any indication of misuse of the PaxelBox.
• PaxelBox shall not be held liable for the shipping, leasing and pickup by the User of any Goods/Packages that are prohibited according to these T&C.
• The security and packaging of the Goods/Packages are the full responsibility of the User.
• PaxelBox reserves the right to take any steps deemed necessary in terms of any violation commited by the User of the provisions contained herein, including to apply the PaxelBox usage standards as set out in these T&C.

Warranties of Ownership of the Goods/Packages 

• The User warrants that the Goods/Packages placed in PaxelBox do not conflict with the applicable legislative regulations.
• The User will hold PaxelBox harmless against any claims and demands filed based on any use of PaxelBox in contrary to the provisions of these T&C.
• The User will defend and hold PaxelBox harmless from and against any claims filed by any party based on a violation of warranty of ownership of the Goods/Packages shipped via PaxelBox.
• The User will defend and hold PaxelBox harmless from and against any claims and demands based on the abandonment and/or loss of the Goods/Packages due to the User’s negligence.

The User’s Warranties of the Use of PaxelBox  

• The User warrants that PaxelBox is used properly and does not violate the norms of decency and/or the applicable legislative regulations.
• The User warrants that they will hold PaxelBox harmless against any claims filed based on any misuse of PaxelBox.
• PaxelBox shall be entitled to immediately take any actions deemed necessary without obtaining prior consent form the User in the event of misues of PaxelBox. 

Intellectual Property Rights

All designs, logos, brands, photos and images relating to PaxelBox made by both digital and print media shall not be used and acknowledged by any party and for any purpose, unless agreed otherwise in writing by PaxelBox.

Indemnification

PaxelBox will not be responsible for any commercial, financial and other indirect losses suffered by the User due to any events occurred beyond the reasonable control of PaxelBox or for any other indirect losses including damages that occur due to Force Majeure such as earthquakes, natural disasters, riots, floods, epidemics, wars, coups, rebellions, government policies and other similar events.

Complaints or Inquiries

If the User has any inquiries or complaints about the use of PaxelBox, they may submit those inquiries or complaints via PaxelBox WhatsApp business at 0855-7477-0318.

Governing Law and Dispute Resolution

• All disputes arising out of the performance of these T&C and services between PaxelBox and the User shall be resolved by deliberation aimed at reaching a consesus, unless there are any other matters deemed necessary to proceed in the next process through legal channels and under the relevant legislative regulations prevailing in the territory of the Republic of Indonesia.
• Any such dispute as provided for in this section arising out of the performance of services and these T&C that are regulated, determined and set out by PaxelBox shall be referred to the jurisdiction of the East Jakarta District Court.

Miscellaneous Provisions

• These T&C shall be governed by and construed in accordance with the laws of the Republic of Indonesia. 
• The User agrees that PaxelBox has the right to terminate these T&C with immediate effect upon a violation by the User of any provisions hereof. For the avoidance of doubt, termination of these T&C shall not require PaxelBox to pay any compensation to the User to the extent that the User uses the PaxelBox delivery service. PaxelBox and the User expressly agree to waive the provisions of Article 1266 of the Indonesian Civil Code to the extent that it is required to terminate these Terms without a court decision.
• If any of the provisions hereof shall become invalid, illegal or unenforceable, the other provisions shall not be affected thereby.
• PaxelBox may amend, revise, and modify these T&C at any time according to its business needs.

Terms and Conditions

The terms and conditions as set forth below (hereinafter referred to as “T&C”) apply, are agreed upon, and are deemed to have been accepted and / or approved by you as the sender (“Sender”) when you use the PaxelBig service (as defined below) for the process of delivering the Goods and/or Packages within cities and intercities (“Service”).

Introduction

• PT Paxel Algorita Unggul (“PAXEL”) is a company established under the laws of the Republic of Indonesia.
• Paxel is a courier company with a Postal and application-based operation permit that has been registered and has obtained permission from the Ministry of Communication and Information Technology of the Republic of Indonesia.
• PaxelBig is a delivery service for goods of certain sizes and weights as further regulated in these T&C.

Definitions

“Goods/Packages” shall mean any types of goods that can be delivered by PaxelBig in accordance with these T&Cs and the prevailing laws and regulations. 

“Driver” shall mean Paxel's partner in charge of picking up and/or delivering Goods/Packages. In this case PAXEL cooperates with third party service providers in providing the PaxelBig Service.

“Paxel Account” shall mean a media or platform for recording any transactions using PAXEL’s PaxelBig delivery service. 

“Account Owner” shall mean an Application User registered in the PAXEL application system.

“Sender” shall meana party whose name is writtenin the PAXEL Application as the party sending the Goods/Package.  

“Recipient” shall mean a party whose name is written in the PAXEL Application as the party receiving the Goods/Package. 

“Delivery Fee” shall mean the fee to be paid by the Sender for the delivery of the Goods/Package delivered by PaxelBig. 

Term and Condition

The Term and Condition as set out below (hereinafter referred to as “T&C”) apply, are agreed and considered as accepted and/or consented by You as the goods sender (“Sender”) at the time you use PAXEL services (as defined below) for Inter-City and Intra-City Goods and/or Package delivery process (“Service”).

Introduction

• PT Paxel Algorita Unggul (“PAXEL”) is a company established under the law of the Republic of Indonesia.
• PAXEL is a courier company with a Postal service license and is application-based which has been registered and obtained license from the Ministry of Information and Informatics of the Republic of Indonesia.

Definition

“Goods/Package” are goods, letters, documents and any types of goods that can be delivered by PAXEL in accordance with these T&C and the prevailing laws and regulations. 

“Hero” is PAXEL’s courier or partner having duties to do Goods/Package delivery process.

“PAXEL Account” is a media or platform for recording transactions using PAXEL delivery services.

“Account Owner” shall mean Application User registered on the application system of PAXEL. 

“Sender” shall mean a person registered in the Application of PAXEL as the party that sends Goods/Packages.

“Receiver” shall mean a person registered in the Application of PAXEL as a party which accepts Goods/Packages.

“COP or Cash on Pick Up” shall mean a payment option using cash money paid by the sender for Delivery.

“Shipping Cost” shall mean the fee paid by the Sender for delivery Goods/Packages by PAXEL.

“Paxel Credit” shall mean a balance whose value is equal to Rp. 1, - which can be used as a means of payment in the process of delivery of Goods/Packages using PAXEL’s application. 

“Top Up Credit” shall mean the addition of the balance amount in Paxel Credit made by inter-bank transfer system (via ATM/Internet Banking), addition via Hero and other media cooperating with PAXEL.

Goods/Packages Provisions

Package size and weight limitation

The Package size and weight limitation consists of three (3) types, namely:

i. Small size

• Dimensional limitation : 20cmx20cmx20cm
• Weight limitation : 5 (five) kilogram

ii. Medium size

• Dimensional limitation : 30cmx30cmx30cm
• Weight limitation : 5(five)kilogram

iii. Big size

• Dimensional limitation : 40cmx40cmx40cm
• Weightlimitation:5(five)kilogram

The permitted deviation is 500gram from the weight limitation and/or dimensional limitation. 

b. Packaging
Sender shall pack its Goods appropriately, properly and in closed condition to protect the Goods during the delivery process. PAXEL has no responsibility to protect the Goods during the delivery process. PAXEL is not liable for any damages to the Goods as a result of improper or inadequate packaging

c. Proof of pick-up
Sender agrees to put the Sender’s digital signature as a part of the proof of pick-up by Hero.

d. Pick-up and delivery time
The time limitation for Hero to do pick-up and delivery of Goods/Packages is within 08:00 a.m. - 10:00 p.m.

e. Type of Goods
Sender is not allowed to send the type of Goods listed in the Prohibited Goods (as regulated below).

General Provisions

• PAXEL reserves therights to know the content of the goods delivered by the Sender.
• PAXEL reserves the right to check the Goods and put bubble wrap on Goods/Packages which are categorized as Fragile Goods which have not been adequately packaged.
• PAXEL reserves the right to re-checking the dimension and weight of the Package/Goods.
• PAXEL reserves the right to check the appropriateness of packaging to be delivered.
• PAXEL reserves the right to refuse Goods/Packages which packaging is deemed by
• PAXEL as inappropriate or does not comply with PAXEL’s policy and the prevailing laws and regulations.
• PAXEL is not liable for deliveries that are inconsistent with the statement and/or information stated and/or provided by the Sender through PAXEL Application and/or included as any type of Prohibited Goods.
• The security and packaging of the delivered Goods/Packages are the sole responsibility of the Sender.
• PAXEL reserves the right to refuse a delivery if the waiting time for the pick-up process of Goods/Packages more than 10 (ten) minutes.
• The Sender agrees to provide the Sender’s and Recipient’s data information through PAXEL Application in a complete and correct manner (name, city, sub-district, village, postal code and phone number).
• The Sender waives PAXEL from any liabilities on penalties and/or compensation due to:

1. Loss of Goods/Packages, if the Sender provides incorrect data information regarding the Recipient, however, the Goods/Packages have been received by the Recipient.
2. The damage to the content of Package or Goods, in the event that there is no damage to the Package’s seal at the time of receipt by the Recipient.
3. The damage to the content of Goods/Package, in the event of inconsistency between the actual Package/Goods and the description of Goods provided.
4. Inconsistent statement, if the Sender provides statement on the content of Goods/Packages which is inconsistent with the type of goods mentioned on PAXEL application.
5. Any claims from other parties and/or the authorized parties, if the content of package delivered through PAXEL is not consistent with the statement from the Sender and then in contrary to the prevailing laws and regulations.
6. Any delay, loss, damages, if any cost is incurred as a result of the Sender’s negligence and fault in complying with the obligations as regulated in these T&C and other provisions set out by PAXEL.

• PAXEL reserves the right to collect and/or deliver the Goods/Packages through the routes, methods, procedures and networks owned by PAXEL.
• PAXEL reserves the right to take steps deemed necessary after finding any violation to the provisions contained in these T&C immediately, including to perform the Delivery Standard regulated in these T&C.

Prohibited Goods

PAXEL does not accept the delivery of Goods/Packages prohibited by the provisions of PAXEL and the provision of Law No. 38 Year 2009 on Postal Services, namely:

1. Narcotics, psychotropic substances, and other prohibited drugs;
2. Explosive goods;
3. Items that are easily burned;
4. Goods that are easily damaged and can pollute the environment;
5. Other items in accordance with the law and regulations are declared prohibited

• By continuing to uphold the values of PAXEL, we refuse delivery of alcoholic drinks.
• Goods exceeding the vehicle loading capacity.

Delivery Cost

• PAXEL has set the Shipping Costs for the service as stated on the PAXEL platform.
• The delivery fee imposed by PAXEL is inclusive of Value-Added TAX (VAT).

Ownership Warranty

• The Sender warrants that the Goods/Packages submitted and/or delivered through PAXEL have comply in accordance with the provisions of the prevailing laws and regulations.
• The Sender releases PAXEL from any form of claims from any parties upon violation to the ownership warranty of Goods/Package delivered through PAXEL.

PAXEL Account Ownership Warranty

• The Account Owner warrants that the use of the account is correct and does not violate the norms of decency and/or prevailing laws and regulations.
• The Account Owner warrants and release PAXEL from all claims for misuse of the PAXEL Account.
• PAXEL has the right to take actions deemed necessary directly without any consent of the Account Owner in the event of misuse of the PAXEL Account.

Intellectual Property Rights

All designs, logos, brands, photos and images related to PAXEL both in digital and printed media shall not be used and acknowledged by any parties and for any purposes, except with a written approval from PAXEL.

Compensation

• PAXEL is liable to compensate the losses experienced by the Sender or Recipient resulting from the damage and/or loss to the Goods if:

1. The damage, loss and/or defects to Goods are caused by the actual default and/or negligence of Hero and/or PAXEL;
2. The Goods submitted by the Sender to Hero to be delivered have been completed with proper and appropriate packaging to prevent the Goods from being damaged due to reasonable movement of vehicles driven by Hero during the delivery;
3. and there are no hidden defects to the Goods.

• The sender shall submit claim application through PAXEL’s Instagram or through phone to Paxel WhatsApp business at 085574670318 no later than 3 (three) Calendar Days after the Goods/Package is received by the Recipient.
• PAXEL shall not be liable for any commercial, financial, other indirect damages caused by anything outside the control of PAXEL or other indirect losses including damages due to Force Majeure such as earthquake, natural disaster, riot, flood, epidemic, war, revolution, rebellion, Government policy and other causes outside the control of PAXEL.
• Compensation warranty as set out in this point amounts to the value of Goods up to a maximum of IDR 10,000,000 (ten million rupiah) per Service, except in the case that the Goods/Package value is less than the delivery cost hence the maximum compensation amount is 10 (ten) times the delivery fee.

Complaints and Questions

If Sender has questions or complaints related to the goods or document delivered through PAXEL, the Sender may submit any questions or complaints through PAXEL’s Instagram or through phone to Paxel WhatsApp business at 085574670318.

Law and Dispute Settlement

• All disputes arising from the performance of the T&C and services provided by PAXEL with the Sender will be settled by deliberation and amicable settlement, unless it is deemed necessary to proceed to legal procedures and the laws and regulations applicable in Indonesia.
• The Dispute Settlement as set out in this point, upon the services and T&C regulated is determined and set by PAXEL to be settled through the jurisdiction of East Jakarta District Court.

Other Provisions

• These T&C are regulated and interpreted by the laws applicable in Indonesia.
• The Sender agree that PAXEL reserves the rights to terminate these T&C immediately after the it is declared that there is a violation to these T&C. For the avoidance of doubt, the termination of these T&C shall not oblige PAXEL to provide compensation or indemnification in any form as long as the Sender uses PAXEL delivery services. PAXEL and Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent it is required to terminate these T&C without any prior court decision.
• In the event that one of the provisions of these T&C becomes invalid or unenforceable, then the other provision will not be affected.
• PAXEL may amend, revise, modify these T&C at any time in accordance with the business necessity required by PAXEL.