Help & Support

What are the Payment Methods on PaxelMarket?

The payment methods that can be used currently are:

1. Bank Transfer using Virtual Account
2. Credit card
3. E-Wallet (OVO, ShopeePay, and DANA)

How to Pay on PaxelMarket?

After filling in the shipping address completely and choosing a payment method, please re-check the information listed. If it is appropriate, click "Place Order", you will be directed to the payment procedure page according to the payment method you choose.

The payment methods that can be used currently are:

1. Bank Transfer using Virtual Account
2. Credit card
3. E-Wallet (OVO, DANA, ShopeePay)

How to Cancel a Transaction on PaxelMarket?

You cannot cancel your order after payment has been made.

Can Paxel Credit (Paxel Credit) be Used to Pay?

The payment method with Paxel Credit (Paxel Credit) cannot be used for purchases at https://paxelmarket.co.

How is My Order Processed?

Your product will be sent after the Merchant confirms the availability of the item and is ready to be picked up. To see your order status updates, don't forget to check regularly, OK!

The following is an explanation of the status on https://paxelmarket.co:

1. Pending Payment — Process where your order has not been paid.
2. Processing — The process where your order has been paid and is waiting for a response from the Merchant.
3. Ready To Pick Up — Your item is ready to be packed and picked up by Hero Paxel.
4. On Shipment — Your goods are in the process of being shipped.
5. Completed — Your item has been received.
6. Canceled — Your order has been cancelled.
7. Refunded — You have received a refund.

Where Should I Ask If There's a Problem?

Prepare your order number which can be seen in the order confirmation email (Example order number: #PMARKET-1234). Please contact Hera via Aplikasi Paxel, WebApp Sahabat Paxel or Website Paxel.co and provide your order number.