Help & Support

Packages types that you can sent via Paxel:

1. Fashion & Apparel
2. Books & Documents
3. Sport & Entertainment
4. Accessories
   • For valuable items such as precious metal is not included in this category. Please contact our Customer Empathy.
5. Automobile & Motorcycle
6. Frozen Food
   • Frozen food is frozen processed foods and frozen raw meat.
   • Make sure the food lasts for 14 hours at outdoor temperature, is well packaged and safe to maintain the quality of the goods at the time of delivery and does not interfere with other packages.
7. Non-perishable Food & Snacks
   • Make sure the food lasts for 14 hours at outdoor temperature, is well packaged and safe to maintain the quality of the goods at the time of delivery and does not interfere with other packages.
8. Health & Beauty
   • Make sure your package is not in the form of liquid according to the regulations of shipping by flight, when using a glass bottle it is mandatory to report it as a fragile package.
9. Electronics & Gadgets
   • Make sure your package does not contain batteries according to shipping regulations via flights.
10. Toys & Hobbies
    • Make sure your package does not contain batteries according to shipping regulations via flights.
11. Household & Homewares
12. Perishable/Cooked Food (incl. Fruit, Vegetables & Ready-to-Eat Food)
    • Please ensure the food is durable within 14 hours on outdoor temprature, proper and secure packing to ensure product's quality on shipment and didn't interfere with other packages.

Packages that you cannot sent via Paxel:

1. Narcotics.
2. Liquor and alcohol.
3. Guns, hunting guns, firearms, explosives, ammunition.
4. Pornographic materials.
5. Politically sensitive materials.
6. Live animals and plants.
7. Fragile items such as plate/glass/mirror/photo frame and others similar items without proper and secure packing
8. Liquid substances, honey, syrups, oils, perfumes and others similar items (prohibited for air transport mode).
9. Package containing battery such as power banks, toys, motorcycle battery, car battery (prohibited for air transport mode).
10. Flammable is a combustible material is something that can combust (burn) in air, such as aerosols, spray paint, hairspray, facial fresheners, body fragrances, gas lighter and matches.
11. Flammable liquids such as oil, alcohol, acetone, varnish, paint.
12. Solid objects that react to pressure and temperature changes.
13. Chemicals.
14. Pungent fruit.
15. Valuable/original document, that cannot be duplicated, such as: Property Certificate, Degree Certificate, Vehicle Certificate and Money.